Like a company of general public expert services DVLA’s connection with its customers is important to its success. By way of extensive stakeholder engagement, it really is evident that DVLA’s customers are Total very happy with critical typical on-line transactional providers for instance implementing for or renewing a driving licence; DVLA provides several productive, digitised products and services that method big volumes of transactions properly and at speed.
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different levels of engagement at stakeholder community forums where by it had been normally felt that DVLA was in ‘broadcast instead of listening mode’
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DVLA Board to sponsor a focused audit of your efficiency and efficacy of the present DM course of action to determine any likely for fast buyer-centered enhancements. Audit to report back again to DVLA Board.
In addition to the significant work of the current non-government members, the assessment has noticed a possibility for a better “bridge” concerning DVLA and DfT; a sponsor director appointed towards the Board (as a further non-executive member) will be valuable in supporting this. Under this or any adjust towards the membership from the Board (which stays advisory in nature), the critique recognised the importance of retaining very clear traces of accountability Along with the CEO remaining as Accounting Officer. Considering the difficulties of delivering an accelerated transformational change programme and also the tips of the overview, we famous the significant recent and foreseeable future needs upon DVLA’s govt crew.
superior continuous advancement in the performance of the printing functions to push down expenditures and make improvements to environmental sustainability
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has the appropriate strategic approach to accelerating digital check car details modernisation, thus enabling assistance transformation
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make certain a highly effective, cross-departmental prioritisation of government’s prerequisites of DVLA Updating and finalising critical governance paperwork such as the framework doc to reflect agreed roles and tasks will permit clarity, goal and accountability.
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